Here’s a list of discounts the company offers: While Budget and U-Haul are about neck and neck price-wise, Budget is the clear winner in the discount arena. Roadside SafetyNet (RSN): Paying for RSN gives you access to Budget’s 24/7 roadside assistance hotline that can help you in case of flat tires, lock outs, dead truck batteries, etc.Īuto Tow Protection (ATP): ATP covers any vehicle you tow using a Budget tow dolly or car carrier as long as you tow it behind your Budget truck. PAC won’t cover certain types of belongings-such as jewelry-or collisions that result from improper driving, though. Personal and Cargo (PAC): PAC covers bodily injury for you and your passengers and damage to your household goods in case of a collision. For example, SLI doesn’t cover you if you drive in a way that violates your rental agreement.

Supplemental Liability Insurance (SLI): This coverage plan protects you against injury claims made by third-parties against you while you’re driving your Budget truck. Limited Damage Waiver (LDW), which only covers damage after the first $500, so the repair/replacement costs for the first $500 of damage will come out of your own wallet.Physical Damage Waiver (PDW), which covers all damage costs.Budget offers two different damage waiver plans: We’re impressed by the way Budget goes the extra mile to address concerns.īudget has five coverage options to protect you in case of unfortunate circumstances ranging from locking your keys in the truck to getting in an accident.ĭamage Waivers: These coverage plans cover the cost of damage to your Budget truck and any towing equipment you rent. So, based on customer reviews, you’re more likely to get your reserved truck with Budget, but that truck probably won’t be as clean or reliable as a U-Haul truck.Īnother important difference that we noticed is that Budget responds to customer complaints and is proactive about solving problems-U-Haul is not. Conversely, Budget customers report unclean trucks with malfunctioning parts far more often than U-Haul customers. While neither company guarantees reservations, we’ve found that U-Haul customers complain about broken reservations far more often than Budget customers. However, customers do tend to complain about different things depending on which company they rented their truck from. Since the companies’ star ratings are in a dead heat, we can conclude that the two provide similar customer satisfaction. We checked star ratings across five different review platforms, and we found that the average star rating for both companies comes out to 1.3.

Across customer review forums like Google Reviews and Yelp, both Budget and U-Haul receive abysmal reviews.

Budget moving truck sizes